Frequently asked questions


General
Course specific questions
What time do I have to be there?
Course joining times are detailed in your joining instructions, but as a rule of thumb, try and turn up around 15 minutes before course start time, this allows us to complete administration before the course starts. As a courtesy to other trainees, you may forfeit your place on the course if you arrive more than 15 minutes late
Where do we meet?
Weekend Basic handling skills and scooter training is carried out at Unitec (Mt. Albert) or Growers Stadium (Pukekohe), Weekday basic handling and scooter training is carried out at 278 Te Atatu road. All other courses commence from 278 Te atatu Road. Check your booking confirmation for full details.
What happens when the weather is bad?
Unless the conditions are dangerous, We get to experience another aspect of real life riding - adverse weather conditions! Just ensure that you arrive correctly dressed for the occasion with warm and waterproof clothing if it looks like it will be cold or wet, or sunglasses/suncream to deal with the effects of the sun. Note: We will not re-arrange or refund a course where the trainee has come ill prepared. In addition, we may refuse to conduct the course for the same reason.
When do I have to pay?
Payment is due on or before commencement of your training course.
What methods of payment do you accept?
Currently we can accept cash, Visa and Mastercard. Unfortunately we are not able to accept eftpos at this time so you may find it necessary to visit a an ATM machine prior to your course. Riderskills™ gift vouchers are always welcome.
What if I need to cancel the course?
You'll find we're pretty flexible here at Riderskills™, however time and resources are a valuable commodity. If you can give us at least 48 hours notice we won't charge you anything, otherwise you will be liable for the full amount of your course fees. If you fail to attend your course without giving notice you will be placed on the motorcycle training blacklist
What do I need in order to take the basic handling skills course?
No riding experience is necessary
You must be at least 16 years old
You must provide identification and proof of age.
You must wear suitable clothing to minimise risk of injury and protect you from adverse weather conditions. In particular, footwear should be fully enclosed. Arms and legs must be covered.
Helmets will be provided.
What do I need in order to take the Test Preparation Course?
You must produce a valid class 6 learners or restricted licence
Your motorcycle must have a current warrant of fitness and registration, and be roadworthy to WOF standard
Learners must display an 'L' plate
You must wear suitable clothing to minimise risk of injury and protect you from adverse weather conditions. In particular, footwear should be fully enclosed.
An approved motorcycle helmet must be worn.
Riderskills™ can provide a helmet and motorcycle for this course (conditions apply)
What do I need in order to take the Confident Rider Course?
You must produce a valid class 6 learners, restricted or full licence
Your motorcycle must have a current warrant of fitness and registration, and be roadworthy to WOF standard
Learners must display an 'L' plate
You must wear suitable clothing to minimise risk of injury and protect you from adverse weather conditions. In particular, footwear should be fully enclosed.
An approved motorcycle helmet must be worn.
Riderskills™ can provide a helmet and motorcycle for this course (conditions apply)
What do I need in order to take the Advanced Roadcraft Course?
You must produce a valid class 6 full licence
You must use your own motorcycle (preferably at least 400cc)
Your motorcycle must have a current warrant of fitness and registration, and be roadworthy to WOF standard
You must wear suitable clothing to minimise risk of injury and protect you from adverse weather conditions. In particular, footwear should be fully enclosed.
An approved motorcycle helmet must be worn.
We recommend that full or two piece leathers, gloves and motorcycle boots are worn
Come with a full tank of petrol and a good sense of humour!
What if I fail to reach the required standard for the Basic Handling Skills Test?
If you are not successful in reaching the required standard of competency following one of our training courses, we will offer you further training at a later time or date chargeable at our standard hourly rate. The cost of a re-test is free if you opt for further training with us.



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